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Spare Parts for LUXA Flamelights

Spare parts for our plug-in flamelights are the bulb, the flame, and the transformer, all of which can be found here.

Troubleshooting LUXA Flamelights

Due to a warehouse move, we will be closed from Thursday 11th April to Friday 26th April. All orders received during this time will be despatched on Monday 29th April. Our apologies for any inconvenience caused.

Troubles that need shooting fall into the following categories:

  1. Bulb doesn’t work but the fan does
    The bulb needs replacing.

  2. Neither bulb nor the fan works
    This is most likely to be a faulty transformer and this would need to be replaced.

  3. The bulb works but the fan doesn’t
    The firelamp console might need replacing. On the odd occasion something might be causing a blockage in the fan — perhaps a bit of packaging or part of the shade (the latter particularly with the Twiggy Vase). To check for a blockage, turn the lamp off, give it a bit of a shake upside down and try to see if the fan will spin freely without any power.

  4. The bulb and fan work but the flame doesn’t fly properly
    The flame might not have been positioned correctly on the lamp, or it might not have been cut in the right way and should be replaced. If you try the positioning as given below, and it still doesn’t work satisfactorily, please let us know. If you’ve just bought one of the shiny metal flamelights, the plastic covering sheet needs to be removed (at least in the lower part) to allow air to get into the fan so that it can breathe properly.

    When the flame is first used it may be rather lethargic due to having been in the same position for a number of months. The best thing that you can do to wake it up and get it moving properly is to give it a quick press with a cool iron the next time the ironing board is out. The iron setting should be very low, like a ‘silk’ setting — you don’t want to melt the fabric. Lay each of the fabric pieces down one at a time and just give it a one second press — don’t rub the fabric or it may fray at the edges. If your flame does have the odd frayed edge, give them a gentle snip with a sharp pair of scissors.

    If your flame was flying OK but now is not, and this happened quite recently, it may be that your transformer has lost a bit of power and now can’t lift the flame properly. If this is the case please contact us at or on 020 7585 0055 to let us diagnose the problem fully.

Flame Positioning

The flame consists of two pieces of fabric attached to an oval-shaped metal ring. Two V-shaped notches have been cut into the pointier ends of this ring. The bulb is surrounded by four plastic vanes that point in towards the centre — two of these vanes (opposite each other) are lower than the other two. The two notches on the flame ring should rest on the lower plastic vanes with the long sides of the flame ring passing between the bulb and the ends of the taller vanes.

The easiest way to do this is to pop one notch on one of the lower vanes and then rock the flame forward and right over the bulb until the other notch rests on the other lower vane. You need to ensure that the flame is evenly spaced around the bulb and that it is level.

If you’re finding this a little difficult, it might be easier if you removed the shade from around the Firelamp console inside. You can see how this is done by turning the lamp upside down and removing the twist-ties or retaining bands. If you have a cylindrical metal lamp, you can remove the outer casing from the black circular base-plate by easing it off with your thumbs.

For further help, you can call us on 020 7585 0055 or e-mail us at

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